IT Service Management and Incident Management: Literature Review and a Case Study
Paper presented at the 30th Australasian Conference on Information Systems, 9-11 December, Perth (Australia)
- Authors: Eghbal Ghazizadeh, Moonjee Jeong, Juan Pablo Angel and Yehan Que
- Paper ID: 67
- Track: Track 2. Making the World a Better Place with Information Systems
- View PDF file: https://acis2019.io/pdfs/ACIS2019_PaperFIN_067.pdf